Big Coat Theory

Do you remember back in school when your mum would buy your school jumper or blazer a size or so too big saying "don't worry, you'll grow into it".

Using this analogy can be a great way to think about developing staff in your teams and organisation as a whole.


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Managing Innovation

Creating an environment where innovation is encouraged and nurtured can be a powerful source of competitive advantage for any firm.

Whilst the benefits of innovation at a functional level of your business are easy to see, what is often more difficult to observe is how managers develop people and environments to support it.

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Influencers - How people create, change and inspire

Influencers is a short documentary about people in the music, art and entertainment industry and how creativity can become contagious. Check out the short clip, you won't be disappointed.


INFLUENCERS TRAILER from R+I creative on Vimeo.

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The five whys

Asking "Why?" may be a favorite technique of a three year old child in driving parents crazy, but it could help you use a valuable Six Sigma quality lesson. 

Also known as a fishbone or cause and effect diagram, this tool is one of those great resources taken from the world of engineering and applied in business.

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Customer Service is an opportunity

The delivery of high quality customer service doesn't just happen, it needs to be planned. 

On a recent delayed flight (with a low cost airline) I was reminded of how customer challenges can often be a great opportunity to deliver a great customer experience.

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